Client Tutorials

Everything you need to place your first booking in under 2 minutes.

• Create a free account or sign in
• Click + Book a clean in your dashboard
• Select your Region (Western Cape or Gauteng) and Area / Zone
• Select your service type and frequency
• Enter your property address and pick a date/time (08:00–17:00)
• Confirm — you'll receive a reference number instantly

Need to change your booking? It's quick and easy from your dashboard.

• Sign in and go to My Bookings
• Find the booking you want to change
• Click Reschedule to pick a new date and time
• Or click Cancel to remove the booking
• Only pending or confirmed bookings can be changed

Your rating helps us maintain quality and reward great work.

• After your booking is marked Completed, a rate button appears
• Click ⭐ Rate this clean on your booking card
• Select 1–5 stars
• Add optional comments about your experience
• Click Submit rating

Keep your contact details and password up to date.

• Click My Profile in your dashboard navigation
• Update your name, phone number or address
• Click Save changes
• To change your password, scroll down to Change password
• Enter your current password, then your new one (8+ characters)

Can't sign in? Reset your password in two steps.

• Go to the sign in page and click Forgot password?
• Enter the email address linked to your SparkNest account
• Check your inbox — click the reset link (valid 2 hours)
• Enter and confirm your new password
• Sign in with your new credentials

Multiple ways to reach the SparkNest team.

• Use the Contact page for general enquiries
• Email: bookings@sparknest.co.za
• WhatsApp: +27 67 439 0347
• Business hours: Mon–Sun 08:00–17:00
• For job applications, visit the Careers page